Refund policy

1. Who is the seller

SalazonArte is a business owned by Alejandro Navarro Sánchez, tax ID (NIF) 18440335Q, located in Valencia's Central Market (Mercado Central), stalls 88 and 105 to 109, Plaza Ciudad de Brujas s/n, 46001 Valencia, Spain. Contact: info@salazonarte.com · +34 640 29 92 51.

2. Products without a right of withdrawal

Most of our products are fresh foods or goods that spoil quickly. Therefore, under article 103 of the Spanish Consumer Protection Act (TRLGDCU), they cannot be returned under the right of withdrawal:

  • Olives, pickles and dressings sold loose or in tubs.
  • Gildas, banderillas, pintxos and other products made in-house.
  • Anchovies, boquerones, mojama, fish roe, salt cod and other cured or salted fish.
  • Any product that needs to be kept chilled.
  • Products made to order or to your specifications.

If a gift pack includes any of these products, this exception applies to that part of the pack.

3. Products with a right of withdrawal (14 days)

Long-life packaged products that don't need refrigeration (olive oils, wines, vermouth, canned or sealed jarred preserves) can be returned without giving any reason within 14 calendar days of receiving them.

  1. Let us know before the deadline by emailing info@salazonarte.com. You can use the withdrawal form at the end of this policy, but it isn't mandatory.
  2. Send the product back within 14 days of telling us, to: SalazonArte, Mercado Central de Valencia, stalls 88 and 105 to 109, Plaza Ciudad de Brujas s/n, 46001 Valencia, Spain. You can also hand it in at the stall, Monday to Saturday from 7:00 to 15:00.
  3. You pay the cost of sending the return to us.
  4. We refund what you paid, including the standard delivery charge for the order, within 14 calendar days of your notice. We use the same payment method, at no cost to you. We may wait until we receive the product, or proof that you have sent it, before refunding.
  5. You are liable for any loss in value if you have handled the product more than necessary to check it (for example, a bottle opened and partly consumed).

4. Damaged, faulty or wrong products

This is not a withdrawal: it's our responsibility and it applies to all products, fresh ones included.

  • Check the parcel on delivery. If it's damaged or has been opened, note it on the carrier's delivery note.
  • Email info@salazonarte.com with your order number and photos of the parcel and the product. Please tell us as soon as possible, ideally within 48 hours, so we can check it with the carrier. This does not limit your legal rights.
  • We'll send you the correct product or refund you, as you prefer. We cover the shipping costs.

5. Cancellations

You can cancel an order free of charge as long as it hasn't left the shop. Email info@salazonarte.com with your order number.

6. Refunds

Refunds are made to the payment method you used. Depending on your bank, it may take a few more days to appear in your account.

Withdrawal form

(Only complete and return this form if you wish to withdraw from the contract.)

To: SalazonArte — Alejandro Navarro Sánchez, Mercado Central de Valencia, stalls 88 and 105 to 109, Plaza Ciudad de Brujas s/n, 46001 Valencia, Spain · info@salazonarte.com

I hereby give notice that I withdraw from my contract of sale of the following goods:

  • Product(s): ____________________
  • Order number: ____________________
  • Ordered on / received on: ____________________
  • Name: ____________________
  • Address: ____________________
  • Signature (only if this form is sent on paper): ____________________
  • Date: ____________________

This English version is provided for information. In case of discrepancy, the Spanish version prevails.